A growing number of people who have saved mobile phone messages of dead loved ones as a source of comfort are becoming victims of technology upgrades and policies that are silencing those voices forever, US experts warned.
Lisa and Tom Moore of Terre Haute, Indiana, spent 1,700 dollars (£1,000) over the past five years to preserve their 19-year-old daughter’s voicemail greeting following her death in a 2008 car crash.
But Alexis Moore’s greeting was deleted during a Sprint upgrade that her family did not learn of until it was too late.
Other victims include a widow of an Army major killed in the 2009 massacre at Fort Hood and a Washington state man who lost his mother to cancer.
Experts say voice recording can help people maintain a connection to those who have died.
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